Our philosophy is simple; to treat our clients vehicle as if it were one of ours. The first thing we implemented right from the beginning was "no chains & metal hooks". Using them to clamp down cars can cause damage. We decided right from day 1 to only use nylon straps.
Another thing we implemented was the use of body cameras on all the drivers. All loading & unloading is video recorded for security.
We started off from Thornwood Auto Body. In the body shop business every repair you do must be 100% accurate. If you install a new door and it is slightly off the customer will complain of wind noise or water getting in. We used to restore $100k cars & we didn't want just anyone towing our customers cars back to them. So we branched off into towing.